Refund Policy

1. No Refund Policy

1.1 Policy Scope

This no-refund policy applies to:

• All subscription payments (RM599/year)
• All payment methods accepted
• New subscriptions and renewals
• Partial or prorated refunds
• Early terminations
• Change of mind situations

1.2 No Partial Refunds

We do not provide:

• Full refunds
• Partial refunds
• Prorated refunds for unused time
• Credits or vouchers in lieu of refunds
• Transfers to other users

2. Why We Don't Offer Refunds

2.1 Resource Allocation

When you subscribe to AI Elite Flow, we immediately:

• Allocate dedicated server resources for your sandbox
• Create your unique n8n instance
• Configure your environment and credentials
• Reserve infrastructure capacity for 12 months

These resources cannot be "returned" or reallocated once provisioned.

2.2 Service Nature

AI Elite Flow is:

• A sandbox testing environment - not a physical product that can be returned
• A service subscription - similar to gym memberships or software licenses
• An educational tool - once accessed, the value has been delivered

2.3 Abuse Prevention

A no-refund policy helps prevent:

• Service abuse (subscribing, extracting value, then requesting refunds)
• Resource wastage (frequent sign-ups and cancellations)
• Administrative overhead that would increase costs for all users

2.4 Pricing Reflection

Our affordable RM599/year pricing reflects:

• A 12-month commitment
• Lower pricing than typical sandbox services
• Student-friendly rates

Offering refunds would require significantly higher subscription fees.

3. Before You Subscribe - Important Considerations

3.1 Understand the Service

Before subscribing, make sure you understand:

• Sandbox Purpose: This is for testing, learning, and practice only - NOT for production use
• Duration: You're committing to a 12-month subscription
• Requirements: You need basic understanding of workflow automation concepts
• Technical Knowledge: Some technical aptitude is helpful
• n8n Familiarity: Review n8n documentation to ensure it meets your needs

3.2 Read Our Policies

Before subscribing, please read:

• Terms of Service - Understand what's included and limitations
• Privacy Policy - Know how we handle your data
• This Refund Policy - Accept that refunds are not available

3.3 Review the FAQ

Visit our FAQ section for answers to common questions about:

• What a sandbox environment is
• Service limitations and capabilities
• Support availability
• Scaling to production when ready

3.4 Contact Us First

If you have questions or concerns, contact us BEFORE subscribing:

• WhatsApp: +60175734099
• Email: contact@aielitegroup.com
• Hours: 9:30 AM - 6:30 PM (Weekdays)

We're happy to answer questions and help you determine if AI Elite Flow is right for you.

4. Account Activation Policy

4.1 Point of No Return

Once your account is activated, the subscription is considered fully delivered and no refunds are possible.

4.2 Account Activation Means

Your account is considered "activated" when:

• We create your n8n sandbox instance
• We send you your login credentials
• Your sandbox environment is accessible

This typically occurs within a few hours to one business day after payment verification.

4.3 Pre-Activation Cancellation

In the rare case where you wish to cancel BEFORE account activation:

• Contact us immediately via WhatsApp (+60175734099)
• Cancellation must be requested before we create your account
• If approved, refund processing may take 7-14 business days
• We reserve the right to decline pre-activation cancellations at our discretion

Important: Pre-activation cancellation is rare and not guaranteed. If your account has already been created when you contact us, no refund will be provided.

5. Exceptional Circumstances

5.1 Limited Exceptions

While our policy is strictly no refunds, we may consider exceptions in truly exceptional circumstances:

5.1.1 Duplicate Payments

If you accidentally make duplicate payments for the same subscription:

• We will refund the duplicate payment
• You must report the error within 7 days
• Provide proof of duplicate payment

5.1.2 Payment Processing Errors

If there's a clear payment gateway error that results in:

• Incorrect amount charged
• Technical malfunction in payment processing
• Payment taken but service not deliverable due to our error

5.1.3 Service Not Provided

If we are completely unable to provide the service due to:

• Our technical failure to create your account
• Permanent infrastructure issues on our end
• Force majeure events that permanently prevent service delivery

5.2 Exception Request Process

To request an exception:

1. Contact us at contact@aielitegroup.com
2. Provide your subscription details
3. Explain the exceptional circumstance with evidence
4. We will review within 5 business days

5.3 Our Discretion

All exception requests are reviewed on a case-by-case basis. We reserve the right to approve or decline any refund request at our sole discretion.

6. Service Issues and Compensation

6.1 No Refunds for Service Issues

Service issues do NOT entitle you to a refund, including:

• Temporary downtime or outages
• Performance issues
• Bugs or technical problems
• Features not working as expected
• Limitations you weren't aware of

6.2 Alternative Compensation

Instead of refunds, we may provide:

6.2.1 Subscription Extension

As stated in our Terms of Service:

• If service is down for more than 2 days within a year (due to issues within our control)
• We will provide an additional 2 months of subscription at no charge
• This is added to the end of your current subscription period

6.2.2 Technical Support

For service issues, we provide:

• WhatsApp support during business hours
• Technical assistance to resolve problems
• Help with configuration and setup

6.3 Reporting Issues

If you experience service issues:

• Contact us immediately via WhatsApp: +60175734099
• Or email: contact@aielitegroup.com
• Describe the issue in detail
• We will work to resolve it promptly

7. Alternatives to Refunds

7.1 Data Export

If you're unhappy with the service:

• You can export your workflows and templates
• Take your learning and experience with you
• Use them in other n8n instances

7.2 Knowledge Gained

Remember that even if you don't use the full 12 months:

• You've gained valuable workflow automation skills
• You've learned n8n capabilities
• You can apply this knowledge elsewhere

7.3 90-Day Cooling Period

After your subscription ends:

• Your data is retained for 90 days
• You can renew if you change your mind
• No need to start from scratch

7.4 Account Transfer

While we don't offer refunds, if you know someone who would benefit:

• Contact us to discuss account transfer options
• Subject to our approval and Terms of Service
• May involve administrative fee

8. Payment Disputes and Chargebacks

8.1 Chargebacks

We strongly discourage chargebacks.

If you initiate a chargeback:

• Your account will be immediately suspended
• We will provide evidence to the payment processor that service was delivered
• Your access will be permanently terminated
• You may be liable for chargeback fees

8.2 Proper Dispute Process

Instead of a chargeback, please:

1. Contact us first at contact@aielitegroup.com
2. Explain your concern or complaint
3. Give us an opportunity to address the issue
4. We will work with you to find a resolution

8.3 Fraudulent Payments

If your payment was made fraudulently (stolen card, unauthorized use):

• Contact us immediately
• Provide proof of fraud (police report, bank statement)
• We will cooperate with authorities
• Valid fraud cases may qualify for exception

9. Questions About This Policy

If you have questions about our Refund Policy or need clarification before subscribing, please contact us: